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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Sr. Manager, Marketing Operations do?

BentoBox, the Official Restaurant Technology Partner of the James Beard Foundation, empowers thousands of restaurants to deliver on their mission of hospitality. With the BentoBox Marketing & Commerce Platform, restaurants are able to unify their technology into an all-in-one commerce engine that delivers a seamless guest experience, a better operator experience and sustainable growth. The platform enables restaurants to build their online presence, diversify revenue, engage with diners and increase operational efficiency through websites, ordering, reservations, marketing tools and more. 

BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop.

BentoBox is proud to be a part of Restaurant Solutions, a division of Fiserv - a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences. 

A successful Senior Manager of Marketing Operations is instrumental in ensuring the effective execution and measurement of marketing campaigns while optimizing the utilization of marketing technology (MarTech) stack. They work closely with both Marketing and Revenue Operations leadership to provide strategic insights, optimize campaign operations, and drive cross-functional initiatives.

What you will do:

• Be a trusted, strategic thought-partner to both the Marketing and RevOps leadership team
• Create and optimize campaign and lead lifecycle operations across marketing, sales and customer success, that drive team effectiveness
• Ensure Marketing Ops team priorities are aligned and Marketing business objectives 
• End-to-end project ownership for cross-functional marketing initiatives
• Guide and support the management, implementation, and troubleshooting of tech stack integrations such as Marketo, Salesforce, Google Analytics, Asana, etc.
• Manage and build reports and dashboards that effectively measure marketing performance, partnering closely with business intelligence to provide key opportunity analysis
• Lead processes and system changes to ensure compliance with email, privacy, and more

What you will need to have:

• 5+ years of marketing operations experience in startup or growth-stage tech companies, with 1+ year(s) of team management experience
• Proficiency in managing Salesforce, Marketo, and Google Analytics.
• Strong understanding of SMB SaaS marketing best practices.
• Analytical skills for data interpretation and insights.
• Experience working cross-functionally and managing relationships with stakeholders.
• Effective communication and collaboration skills.
• Goal-oriented with project management experience.
• Hands-on experience in process optimization.

What would be great to have: 

• Experience working with small business restaurants
• Experienced with Asana and Google Suite

Perks at work:

Monday-Thursday in office work week. Work from home Fridays.

*First 90 days in office for five days a week*

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.  
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including 
• Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP. 
•  Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.  
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.  
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.  
• Advance your career with training, development, certification, and internal mobility opportunities.  
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.